First of all, that was a tough act to follow. I think I put it off a few days because I didn't know what to follow with. Normally, even if I put a lot of effort into a blog post, follow up is easy - I am the act that I am always following.
Anyway, so after the guest blog that I thought was awesome, I'm going to follow up with....my phone. Weak, you say? Shut up.
November 1 marked the end of a 3 year cell phone term with Rogers. I signed up again for that term because Canada did not yet have the 'take your number with you' feature. The States did, and they predicted two years, so I held out. I have had my number since 2001, and well, I like it. Anyway, over the years, especially recently, Rogers infuriated me with their incompetence. In general, I was pretty happy with my phone and pretty happy with my plan. However, any time I needed any interaction from an actual human being, it was always SUPER painful. It always took aged to get through to the call centre (1.5 hrs sometimes?), which I thought was a load of horse-shit. They would say one thing was going to happen, never do it, lose track etc. I had had enough. There is more, but I won't get into the gory details.
Now, I am the type of customer that you really have to screw up with to lose. For the most part, I don't care - again, I was largely satisfied, and let's face it, I love my phone. I see switching carriers etc. mostly as a big pain in the ass, so it had better be worth it. If Rogers could have handled just being average, just not COMPLETELY SUCKING, I probably would still be there customer.
So now I am the proud owner of a shiny new bell phone. And so far it's been....a bit infuriating :) Well see.
I'd say , "call me on my new shiny Bell phone", but I can just picture most of you rolling your eyes. So, "text me on my new shiny Bell phone" :) As always, I'd love to hear from you.
ps. Whistler? I'll give you my phone number if you tell me who you are! Jk. Actually, Whistler has not been reading, since even before my "Calling All Randoms" post! :(
1 comment:
soooo.....I guess I'm not Whistler, but in other news, it's opening this weekend (yay!), and I like you, am an easy customer to keep and Bell lost me. I'm with telus, and even though I have the inside track, the advice of "take 2 tylenol, pour a glass of wine and then call" still rings true.....It seems to be "equal" across all carriers - good luck!
PS - I don't text....so I'll probably call
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