Travelocity Should Shove the Roaming Gnome Up It's Ass

Okay, so I'm not really sure that that means. Moving on. In case you are very short on time, here is the very short version:

I think Travelocity are run by morons, and I hope to warn you away from ever using them.

The longer version:
I have a flight credit with Travelocity that I was hoping to use to head out east in January. The credit is for $476, and it will cost me an $80. Kitchener would work, Tdot would work, and my timing was pretty flexible. 2.5 very frustrating hours later, I hung up the phone and booked a flight on Westjet's website. That's how useless they were.

I've had success (read: cheaper flights) with various travel websites before: Orbitz, Airline Consolidators, even Expedia. I've heard that it's hit and miss, and not awesome if you have to change anything. So far so good with those ones. Travelocity is blacklisted. They are like the Brick of travel websites (I think this will really put it in perspective for a few of you!).

To actually talk to someone at Travelocity, I had to wait for a little less than an hour and a half. Email/website was not an option, because of the change. I looked up a few solid options via Westjet (goes to Kitchener) or Air Canada (I don't need all of my luggage). Since the initial flight I booked was with Air Canada, Westjet was out. I looked on Air Canada's website while the Travelocity dude was looking up info for me, and there was roughly 12 flights a day, maybe more. They for serious could not find me a flight. The best that he could come up with was a flight that was on Air Canada's website for $400 (there were lots), that landed back in Calgary at 1:14 am for the special Travelocity price of slightly over $1000.

I tried asking for a manager (no dice), and eventually got out of the guy that I could speak to Air Canada directly. You know it's bad when THAT sounds good. They gave me a confirmation number to tell Air Canada, and connected me. Air Canada told me Travelocity is on glue, and that I needed a different number in order to look up any information. In order to look up the info using, oh, say, my name, would only be possible if I had called within 24 hours of making the reservation.

I'll just have to try again at some point, for future travel, after getting very drunk first.